Reputation Management
Your reviews are your first impression.
Most homeowners decide who to call before they ever pick up the phone. Reviews do the closing — make sure yours are doing it well.
The problem
What contractors actually run into.
You have 12 Google reviews and your competitor has 200. Homeowners choose them before they even call you. The handful of bad reviews you do have were never responded to, and there's no system to ask happy customers to leave one.
Our approach
- Automated review requests.Every completed job triggers a request via text and email — at the moment satisfaction is highest, not three days later.
- Monitoring and response.Every review across Google, Facebook, BBB, Yelp, and the home service platforms — read and responded to professionally within 24 hours.
- Negative review management.A clear protocol for when something goes wrong — protect your rating without burying real feedback.
- Reporting that ties to revenue.Star rating, review velocity, and how reputation affects your conversion rate from lead to call.
The Primus connection
When a Primus lead Googles you before calling back, your reputation is what closes the deal. Intelligence finds them — your reviews convince them.
Talk to us about your reputation.
Fifteen minutes. No pitch deck. Just a real conversation about your business.